VENUS The Muse

Rekha Ganita is committed to providing the best experience for every customer.
If you receive a product that is damaged during transit or does not match your order, please notify us within 3 days of receiving the item. Kindly include photos and relevant details to assist with our investigation.

Please note that we do not accept returns or offer refunds for products that have been opened, unsealed, or in cases of dissatisfaction with the scent, as our products are uniquely crafted and fragrance is a core element of the experience.

If the issue is confirmed to be a result of our error, we will gladly offer a full refund or a replacement at no additional cost.

⏳ Processing Time

• Ready-to-ship items will be prepared and dispatched within 1–3 business days after full payment is received.

• Pre-order items or limited editions will include additional shipping time, as noted on the product detail page.

🚚 Shipping Methods

Within Thailand

• Delivered via private couriers such as Kerry Express, Flash Express, or SCG Express, depending on suitability.

• Delivery time: 1–5 business days, depending on location.

• A tracking number will be provided via email or LINE Official.

International Shipping (if available)

• Shipped via Thailand Post (EMS World) or other providers depending on the destination and service availability.

• Shipping fees and delivery time will vary by country.

💰 Shipping Fees

Shipping fees are calculated based on the total weight and destination of the order.

📦 Packaging

Each order is delivered in a custom-designed box with protective inner packaging to ensure product safety and provide a memorable unboxing experience.

🛡️ Transit Warranty

If your item arrives damaged during transit, please contact us within 3 days of receipt and provide photo evidence. Our team will review the issue and proceed with appropriate compensation or replacement.